Help Center

It’s the easiest way possible. Just visit karavanclothing.com (we assume you’ve already done that), click on the Shop tab and take an online walk through our pieces. Choose the one you prefer, the color you like and the size that fits you best (you may also view our size charts to get informed on the measurements we use). Add it to cart and follow the easy checkout process to finalize your order. If you do not have an account, you will be asked to enter your billing address information. From this point, we take on and you’ll be wearing your choice at the minimum space-time.

Well, you won’t have to do that (once you go Karavan there is no regret) but in case you placed an order in tipsy mode and you want to take it back we give you two hours to let us know. Just send an email at sales@karavanclothing.com informing us about the cancellation or the changes you want to make. Don’t forget the order code we sent you. Unfortunately, you can’t add/remove specific products but you can change the billing address, info or product size between the two hours. 

Fashion trolls hide everywhere, they always hunt for Karavan products so it's possible to loot your order while it's being delivered. If any item is missing, please contact us immediately (through email sales@karavanclothing.com or tel. +30 2103211106) including the order number and the missing item's name & product code. Our avenger squad will resolve the issue for you as quick as possible.

Prices in fashion are like Wall Street shares. They have their ups and downs in response to demands and trends, so it’s up to you to catch the best price possible. Since you placed your order there is no more discount and we can’t refund the difference. Be a frequent visitor in our shop and you’ll be rewarded.

That’s bad luck. You missed it forever. NOT. Once the order is confirmed, packed and sent you will receive a shipping confirmation mail with a tracking number. Use it to check you order status. If it takes more time than normally (according to the destination place), please contact us via e-mail or phone to solve it. If you already have a registered account, you can always view your order history or status at any time. That’s for sure the easiest way to keep an eye on your orders. 

Even the best make mistakes. Simply email us (sales@karavanclothing.com) about the false item you received including some photos of the product and we will send you back the correct one(s). Of course, the delivery cost will be covered by us. 

We love our bodies, we treat them as a temple. But changes can be made from time to time so we don’t want you to make wrong choices on what fits you best. The size instructions are here to guide you throughout any product and help you determine your pick. You can find and click them in the product menu by the obvious name “Size Guides” or at the bottom of the Home page. Sizes will vary between clothing lines so use them wisely even if the products look similar. Don’t forget to measure yourself in the correct areas (Bust, Waist, Thigh).

Just like “Size Guides”, the “Care Guide” deserve some attention in order to keep your product fresh and smooth after multiple times of washing or ironing. Each product page gives you important information on how to take care of it. You can read about them in the description area of each item before your purchase or on the care label inside the item when you receive it. Some instructions such as “Turn the garment inside out before washing” or “Avoid using too much detergent” are very important to follow so to enjoy your items for ages.

It’s ok, you made some wrong assumptions on your order, you never read the size guides, nobody is perfect. In that case, we give you a 30-day space from your purchase date to return them for replacement or refund. Of course, all the original tags must be attached on the item and the shipping charge cannot be refunded. Just send an e-mail to sales@karavanclothing.com explaining the reason of return including your order number. Refunds and replacements will be processed and sent within approximately 7 to 10 business days after we receive your return.

You’re always hungry for new fashion expressions, we understand that, we feel the same. For that reason, we’ll try to fulfill your demands at most cases and respect the uniqueness of each item simultaneously. When you find something “out of stock” you can let us know about your need by clicking the “Whishlist” button. With that function you help us weigh the demand and act accordingly. In case the item is restocked, you’ll be one of the first to be informed.

Our shop accepts Visa, MasterCard, PayPal and Karavan Vouchers. In some countries, we also accept the COD (collect on delivery) method. You’ll be able to view your options just before the check out. We will not charge you until we actually ship your order. When the transaction is completed you’ll receive a receipt including an order number# via email.

Some countries may charge import duties or other random fees. It depends on the policy of your country’s post service. We apologize for that, but it’s something over us.

It’s your dream list. Things that want to own but you’re not able to do that now. Something like the diet you want to follow and you transfer it for next Monday. You're able to list items for later, and keep them in for 60 days. So, if you're browsing the website and aren't ready to buy anything straight away, you can list the item to be ready for when you want to buy.

In the “Wishlist”, you'll be able to see if an item has reduced in price since adding it to your list, or if it's out of stock completely. You'll even be able to see if the item has few pieces left so you can snap it up before it goes out. The 'Wishlist' button is on each product page underneath the 'add to cart' button. To view your items list, just click 'Wishlist' at the top right hand side on any page of the website.

First of all, calm yourself and think positive. Then you can start by checking the order status (at the bottom of the page) with your track number you received via email, after you finalized your order. If the status is in “Shipped” mode, then the delay is on the post service and we advise you to contact them and use the track number we sent you.

I want it all and I want it now. We know how important it is to receive your goods in zero time, especially if you've ordered something for a specific occasion. For that we minimized the confirmation and packaging time to the fastest and safest possible. Usually we need 1-2 days to finalize the whole transaction depending on the package size. Most deliveries are fully tracked and we’ll email you a tracking number once your parcel has been shipped from our warehouse. If you place the order during weekend, we’ll start processing it on Monday. The approximate average time of shipping for Zone 1 countries (European Union) is 5-7 days and for Zone 2 (Other Countries) is 7-10. 

If our item doesn't fit or you didn't give it the love it hoped for, we give you the choice to return it back. Just email us at sales@karavanclothing.com  fill in the return info we need and we'll email you with all the details. That includes your full name, the order number and the refund option you prefer (110% store credit or refund). Then pack it up and return it in a 30-day space from your purchase date. When we receive it back we’ll send you a confirmation mail to inform you about it. Note that all the original tags must be attached on the item and the shipping charge cannot be refunded.  Don’t forget to check your junk mail, because sometimes our emails land in there. All postage costs must be covered by the customer, unless the garment is faulty.

You decide to change some things in your life. That includes your recent purchases from our store. If that change could affect your mood in a positive way, then we're here to help you on that. You can return back anything you've received in a 30 day period and choose one of two options:

a. A refund of your money
b. Pick another product of equal price (or higher and cover the difference) from our store.

To do that just e-mail us at: sales@karavanclothing.com and we'll contact you back with the details.   

We know that registering and filling long forms is really boring, especially if you loved something and you want it now. So, registration is not necessary to buy something, it’s optional. You can simply fill in the payment and shipping form details before cash out and it’s yours. But we have to inform you that we recommend and applaud the registration for two basic reasons. First you won’t have to fill your details every time you want to buy a Karavan item (we’re pretty sure it’s going to be more than one) and secondly, registration let us track and save your order history, help you join the journey and reward your loyalty to our team. Many surprises, discount voucher and premium prizes are going to be offered to our wanderers.

If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information.

• Under the Payment section during checkout, click the “I have a voucher” button.

• Enter your voucher card number.

• Click “Apply Voucher”.

• The gift card amount will be deducted from your order total.

When it comes to fabrics we give maximum effort. It’s the most important step in manufacturing and we are very careful with it. Our team scans the market to seek and collect top quality fabrics for their surprising beauty and their neat fitting, the freedom and function. We love that fabric digging’ game and the treasures it hides. From cotton to polyester and from plain color to custom patterns, the variety of picks is countless and diverse. Every season we try to bring something fresh mixed with our unique boho-meditteranean style.  All the clothes are designed, cut and sewed exclusively in Greece. We support and trust people who love to work in the manufacturing process and we are very lucky to co-operate with many beautiful souls that make our Karavan world easier and loveable.  

We are really glad you want to share our photos and thank you very much for your interest. In each photo, you share don’t forget to credit the blog AND the photographer.

Not yet, but we have retailers in Greece and in several other countries all over the world. We supply over 50 shops around Greece, so you can contact them to ask for any of our products. View the Karavan-friendly store list on the main menu under the tab “Stockists” and find the one in your area.