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Help Center

F.A.Q. (Frequently Asked Questions)

Order Issues

How do I make an order?

Can I change or cancel my order after the confirmation?

I'm missing an item from my order, what do I do?

Can I get a refund if the price has changed since I ordered it?

My order hasn’t turned up yet?

Faulty product? Hey I didn’t order that.

Product & Stock

Where can I find your size guide instructions?

What about your care guide instructions?

What if the size I chose doesn’t fit?

Can you tell me if you're getting an item back in stock?

Payments

How can I pay for my order?

Will my parcel be charged customs and import charges?

What is 'Wishlist' for?

Delivery - Shipping

What should I do if my order hasn't been delivered yet?

How does the Karavan Clothing delivery service work?

Returns & Refunds

What is your Returns Policy for orders?

Can I return sale items if it doesn't fit or I change my mind?

Technical

Do I have to register for an account so to make an order?

I Get An Error Message When I Enter My Shipping And Billing Addresses. What am I doing wrong?

I Received a Wanderer Voucher Card. How do I use it?

Manufacturing

How our clothes being made off and where?

Other Questions

Karavan BLOG- Can I repost a tutorial or images found on your blog?

Do you have a physical store?

Size Chart
Please see the chart below for a quick guide to find the size that fits you best.

metric unit: centimetre

Bottoms 

How to measure: 

Chest: Measure around fullest part

Waist: Measure around natural waistline

Hips: Measure 20cm down from the natural waistline



Size Waist Hip
xSmall 64 90
Small 68
    94
    Medium 72
      98
      Large 76
        102
        xLarge 80 106


        Tops

        How To Measure:

        The length of T-shirts & Tops varies according to style. Please check "description" on individual product pages for items specific length measurements.


        Size Chest
        xSmall 80
        Small 84
          Medium 88
            Large 92
              xLarge 96
              Small/Medium 84 to 88
                Medium/Large 88 to 92
                One Size fits 80 to 94



                Dresses

                How To Measure:

                The length of Dresses varies according to style. Please check "description" on individual product pages for items specific length measurements.


                Size Waist Chest
                xSmall 64 80
                Small 68
                  84
                  Medium 72
                    90
                    Large 76
                      94
                      Small/Medium

                      68 to 72

                        84 to 90
                        Medium/Large 72 to 76 90 to 94
                        One Size fits 64 to 76 fits 80 to 94


                        Outwear - Blazer
                        How to measure
                        To choose the correct size for you, measure your body as follows:

                        Chest:
                        Measure around fullest part

                         Size Chest Shoulders
                        small 84 41
                        medium 88 43
                        large 92 45
                        small/medium 84-88 40-44
                        medium/large 88-92 44-48

                        Swimwear 


                        How to measure
                        To choose the correct size for you, measure your body as follows:

                        Chest: Measure around fullest part

                        Waist: Measure around natural waistline

                        Hips: Measure 20cm down from the natural waistline


                        Bikini Cups


                        Size Chest Waist Hip
                        Small 80-84
                          65-70 86-91
                          Medium 85-89
                            71-76 92-97
                            Large 90-94
                              77-82 98-103

                              Bodysuits & Bikini Bustiers


                              Size Chest Waist Hip
                              Small 78-86
                                65-70 86-91
                                Medium 87-95
                                  71-76 92-97
                                  Large 96-104
                                    77-82 98-103