Help Center

F.A.Q. (Frequently Asked Questions)

Order Issues

How do I make an order?

Can I change or cancel my order after the confirmation?

I'm missing an item from my order, what do I do?

Can I get a refund if the price has changed since I ordered it?

My order hasn’t turned up yet?

Faulty product? Hey I didn’t order that.

Product & Stock

Where can I find your size guide instructions?

What about your care guide instructions?

What if the size I chose doesn’t fit?

Can you tell me if you're getting an item back in stock?


How can I pay for my order?

Will my parcel be charged customs and import charges?

What is 'Wishlist' for?

Delivery - Shipping

What should I do if my order hasn't been delivered yet?

How does the Karavan Clothing delivery service work?

Returns & Refunds

What is your Returns Policy for orders?

Can I return sale items if it doesn't fit or I change my mind?


Do I have to register for an account so to make an order?

I Get An Error Message When I Enter My Shipping And Billing Addresses. What am I doing wrong?

I Received a Wanderer Voucher Card. How do I use it?


How our clothes being made off and where?

Other Questions

Do you have a physical store?