FREQUENTLY ASKED QUESTIONS

ORDER ISSUES

How do I make an order?

Can I change or cancel my order after the confirmation?

I'm missing an item from my order, what do I do?

Can I get a refund if the price has changed since I ordered it?

My order hasn’t turned up yet?

Faulty product? Hey I didn’t order that.

PRODUCTS & STOCK

Where can I find your size guide instructions?

What about your care safety guide instructions?

What if the size I chose doesn’t fit?

Can you tell me if you're getting an item back in stock?

PAYMENTS

How can I pay for my order?

Will my parcel be charged customs and import charges?

What is the 'Wishlist' for?

DELIVERY & SHIPPING

What should I do if my order hasn't been delivered yet?

How does the Karavan Clothing delivery service work?

RETURNS & REFUNDS

What's your Return & Refund Policy?

Can I return Sale offer items?

ACCOUNT & OTHER

Do I have to register for an account to make an order?

I Get An Error Message when i try to checkout. What am I doing wrong?

I got a Karavan Gift Card. How can I use it?

How are Karavan designs being created and where?

Do you have a physical store?