Returns & Exchanges

Sometimes things don't work out quite as expected. Maybe the fit isn't right, or maybe your new piece just isn't the match you imagined. No worries, we understand!

We want you to love what you wear, so we've made our return process as simple and straightforward as possible.

Here's how it works:

Step 1 — Fill Out Your Return Form

You'll find a return form included in your order. Simply fill it out with the requested details and let us know how you'd like to proceed.

Please make sure to complete all the relevant fields clearly and accurately so we can process your request as smoothly as possible.

Can't find your return form?

You can easily download a new copy using the links below:

Return Form (Greek)
Return Form (Abroad)

Step 2 — Choose What Works Best for You

Changed your mind? No problem! We know that every return is different, so we've made sure you have options.

Here are three ways to proceed:

1. Store Credit — Save It for Something You Love

Not quite the right match? Your next Karavan favourite might be just around the corner!

Choose to receive the full value of your returned item as store credit, issued in the form of a Gift Card.

You'll receive a personal Gift Card code that you can use on your next online purchase. Simply enter it at checkout, and the amount will be automatically deducted from your order total.

Your store credit is valid for 2 years from the date of issue, so you'll have plenty of time to find something you truly love!

2. Refund — Get Your Money Back

Prefer a refund? Of course!

You can request a refund for your returned item, which will be processed according to your original payment method:

  • Credit/Debit Card, PayPal, Klarna or other online payment methods: Your refund will be issued through the same payment method used for your purchase.

  • Cash on Delivery: Your refund will be issued via bank transfer. We'll just need your IBAN to complete the process.

Refunds are usually processed within 8–10 business days, depending on our workload and the time required by your payment provider, subject to the applicable legal refund deadlines.

For bank transfers, we recommend providing an IBAN from a Greek bank, as international transfers may involve additional bank fees.

3. Exchange — Find Your New Favourite (ONLY for customers in Greece)

Love Karavan, but fancy something different? Let's find you a better match!

You can exchange your returned item for another available design from our collections.

To make sure your preferred item is still available, we recommend contacting us before sending your return. Our team will help you check availability and arrange a reservation where possible.

Get in touch:

Email: info@karavanclothing.com

Phone: +30 210 322 8906

Step 3 — Pack It Up & Send It Back

Ready to send your return our way? Let's get it packed!

Make sure your items are securely packed, preferably using the original packaging. A little love for the planet goes a long way! 🌍

You have 14 days from the day you receive your order to let us know you'd like to return an item under your right of withdrawal. Once you've notified us, you have another 14 days to send it back.

Choose Your Return Method

You can return your parcel using any courier service you prefer, with shipping costs covered by you.

Or, to make things a little easier (and more affordable!), you can choose one of our recommended return services:

  • ACS or Geniki Taxydromiki — €3 return fee

  • BOX NOW — €2 return fee

How does it work?

When using ACS or Geniki Taxydromiki, simply send your parcel with the shipping charge marked as "Receiver Pays" (Χρέωση Παραλήπτη).

You won't need to pay the shipping fee when sending your parcel. We'll cover it upon delivery and deduct the corresponding return fee from your refund amount, where applicable.

For BOX NOW returns, please follow the relevant return shipping instructions. The €2 return fee will likewise be deducted from your refund amount, where applicable.

If you prefer to use another courier service, you're welcome to do so! Just make sure to cover the shipping costs directly with your chosen courier.

And that's it! Your return is on its way back to us.

Step 4 — Leave the Rest to Us!

Your return is on its way, and we'll take it from here!

Once we receive your parcel, we'll check the returned items and start processing your request, whether it's a refund, store credit or exchange.

As soon as everything is completed, we'll send you a confirmation email to keep you in the loop.

A little heads-up: Sometimes our emails like to take an unexpected trip to your spam folder, so don't forget to check there too!

Before You Send It Back — A Few Important Things

To make sure your return goes smoothly, please check that:

  • Your item is in its original condition, clean and free from damage or signs of excessive use.

  • The special security tag marked "Do Not Remove" is still attached to the item.

  • You've included your completed return form inside the parcel, so we can easily identify and process your request.

A little extra care when packing your return helps us process everything faster. Thank you for that! ❤️

These guidelines help us handle returns efficiently. They do not limit your statutory rights, including your right to inspect an item as you would in a physical store. Removing a tag or failing to include the form does not automatically cancel your statutory right of withdrawal.

Black Friday — Special Return Policy

A little Black Friday shopping spree? We get it! 🖤

For purchases made during our Black Friday Sale, you can choose between the following return options:

  • Full Refund: Receive a refund for your returned items.

  • Store Credit: Receive the value of your returned items as a Gift Card, valid for 2 years from the date of issue.

Please note: Size and item exchanges are not available for Black Friday purchases.

All returns must follow the standard return procedure and conditions outlined above. Your statutory consumer rights remain unaffected.

A Note About Shipping Costs

Please keep in mind that the original shipping fee paid for your order is generally non-refundable for partial returns or voluntary exchanges.

If you withdraw from your entire order under your statutory right of withdrawal, the original standard delivery charge will also be refunded, as required by applicable consumer law. Additional charges for an upgraded delivery method are not refundable.

Your Statutory Right of Withdrawal

For eligible online purchases, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason.

You can notify us of your decision using the return form or by sending us a clear statement by email. You then have another 14 days to send the goods back.

Where the statutory right of withdrawal applies, we will refund the payments due to you, including eligible original delivery charges, within 14 days of being informed of your decision. We may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever happens first.

Refunds will be made using your original payment method unless we expressly agree otherwise, without additional refund fees imposed by us.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

Your statutory rights regarding faulty or non-conforming goods remain unaffected by this policy.

Need a Little Help?

Questions about your return? Our team is always happy to help!

Returns & Refunds Department

Email: info@karavanclothing.com

Phone: +30 210 322 8906

Where to Send Your Return

Please send your return parcel to the following address:

Karavan Clothing

Logika Υπηρεσίες Αποθήκευσης Αποστολής Εμπ/των

Θέση Πλακωτό, Παρ. Λ. Γεωρ. Γεννηματά

Μαγούλα, Τ.Κ. 19018, Τ.Θ. 24

Greece

Phone: +30 210 322 8906

Don't forget to include your completed return form inside the parcel!