Return and Refund Policy
Return, Exchange & Refund Policy
If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. Just fill in the return form you received with your parcel, giving us the info we'll need. Please, pay attention to the form description as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
- 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
- Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete (Your IBAN is needed in that case).
- Exchange with another design. Just choose any other available design from our collections and proceed to the exchange. In order to avoid any sold out upon the return arrival we suggest you contact us so to reserve your new pick. In that case just email us at sales@karavanclothing.com or give us a call at +30 2103228906.
2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 20-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.
3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, including your original order receipt or packing slip.
Delivery Cost
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
For International Customers the delivery cost is fixed at 12.00€ if you use our prepaid DHL voucher and will be deducted from your refund.
Note that the order's shipping charge cannot be refunded.
return & refund department e-mail: sales@karavanclothing.com
Our address is:
Karavan Clothing
Vlachava 7
10551
Athens
Greece
+30 2103228906
EXCEPTION NOTE:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
Have fun & never stop exploring.
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
Have fun & never stop exploring.
ATTICA
Kolonaki: Aesthet - Valaoritou 15, 2109484700
210 5065199
Syntagma: Dna Stars I & II - A.Axarlian 2 (x Lekka) & Voulis, 210 3310484
REST OF GREECE
Thessaloniki:
Kate - Mitropoleos 64 & Lassani, 2310228326
Epsilon boutique - L.Dimokratias 49, Oraiokastro, 2310 695578
Fedora fashion - Gr.Lampraki 20, Tuompa, 2310951353
Beyond - Venizelou 45, 2310242981
Karditsa: Shelter - pezodromos Smyrnis 4, 2441020311
Patra: La poupée - Emporiko Kentro Kolla, 2613011909
Porto Heli: Gazelle - Evagelistrias, 6906023166
Syvota: Seavota store, 2665 097530
CRETA:
Chania: Noelle - Mylonogianni 26, 28210 71193
Rethymno: Tholos - Arkadiou 102, 2831 400144
ISLANDS
Voreia Euvoia: Bazaar beach concept store - Neos Pyrgos, 693 666 7828
Corfu: Apartment - Palaiologou 75, 2661023310
La Pouppe - Palaiologou & Sotiros, 6958052868
La Pouppe - Palaiologou & Sotiros, 6958052868
Kimolos: Arzantiera - Agora Kastro, 22870 51588
Lefkada: Froufrou Boutique - Ioannou Mela 36, 26450-24792
Samos: Artisti - Shopping center Luis Marc ( behind National Bank of Greece), 2273027588
Sifnos: Arzantiera - Apollonia, 6945 172 977
WORLD
ALBANIA
BELGIUM
CYPRUS
GERMANY
ITALY
PORTOGRUARO (VE): Le Conturbanti – Via Mazzini 16, 30026, +3904521550279
PORTUGAL
SPAIN
UNITED ARAB EMIRATES
UNITED STATES OF AMERICA
ΑΤΤΙΚΗ
210 5065199
ΕΚΤΟΣ ΑΤΤΙΚΗΣ
ΑΡΤΑ: Fay's Boutique - Νόρμαν 11, 2681076266
ΘΕΣΣΑΛΟΝΙΚΗ:
Kate - Μητροπόλεως 64 & Λασσάνη, 2310228326
Έψιλον boutique - Λ.Δημοκρατίας 49, Ωραιόκαστρο, 2310 695578
Fedora fashion - Γρ. Λαμπράκη 20, Τούμπα, 2310951353
Beyond - Βενιζέλου 45, 2310242981
ΠΟΡΤΟ ΧΕΛΙ: Gazelle - Ευαγγελιστρίας, 6906023166
ΣΥΒΟΤΑ ΘΕΣΠΡΩΤΙΑΣ: Seavota store, 2665 097530
ΚΡΗΤΗ
ΡΕΘΥΜΝΟ: Tholos - ΑΡΚΑΔΙΟΥ 102, 2831400144
ΝΗΣΙΑ
ΒΟΡΕΙΑ ΕΥΒΟΙΑ: Bazaar beach concept store - Νέος Πύργος, 693 666 7828
ΘΑΣΟΣ: Cheeky Paravan - Γαλλικής Αρχαιολογικής Σχολής 7, 6975767141
ΚΕΡΚΥΡΑ: Apartment (Νίκος) - Παλαιολόγου 75, 2661023310,
La Pouppe - ΠΑΛΑΙΟΛΟΓΟΥ ΚΑΙ ΣΩΤΗΡΟΣ, 6958052868
La Pouppe - ΠΑΛΑΙΟΛΟΓΟΥ ΚΑΙ ΣΩΤΗΡΟΣ, 6958052868
ΚΙΜΩΛΟΣ: Arzantiera - Αγορά Κάστρο, 2287051588
ΣΙΦΝΟΣ: Arzantiera - Απολλωνία Σίφνου, 6945172977
AΛΒΑΝΙΑ
ΒΕΛΓΙΟ
ΚΥΠΡΟΣ
ΓΕΡΜΑΝΙΑ
ΙΤΑΛΙΑ
PORTOGRUARO (VE): Le Conturbanti - Via Mazzini 16, 30026, +39 04521550279
ΠΟΡΤΟΓΑΛΙΑ
ΙΣΠΑΝΙΑ
IBIZA: Raco Verd Store - Plaza se la iglesia, San Jose, 07830, +34 680650183
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