Return and Refund Policy

Return, Exchange & Refund Policy


If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:

1. Just fill in the return form you received with your parcel, giving us the info we'll need. Please, pay attention to the form description as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.

As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:

• 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
• Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete (Your IBAN is needed in that case). 
• Exchange with another design. Just choose any other available design from our collections and proceed to the exchange. In order to avoid any sold out upon the return arrival we suggest you contact us so to reserve your new pick. In that case just email us at  sales@karavanclothing.com or give us a call at +30 2103228906.

3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.