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Return and Refund Policy



Return, Exchange & Refund Policy


If your lovely item doesn't fit you or you didn't get the love feedback you hoped for, we give you the choice of return. For that reason, we made the process for you the easiest way possible. The steps are simple and  

Just fill in the return form you received with your parcel, giving us the info we need. Pay attention to the form description cells as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.

As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:

  • 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
  • Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete. 
  • Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at  sales@karavanclothing.com or give us a call at +30 2103228906.

Then pack it up by using the original received package (be eco hearted about it!) and return it in a 25-day space from your purchase date.

As soon as we receive it back we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail, because sometimes our emails land in there. 

Please ensure that all the original tags are attached on the item and the item is clean, as long as your original order receipt or packing slip.

All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return postage amount is from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate. Note that the shipping charge cannot be refunded.

return & refund contact e-mail:  sales@karavanclothing.com

Our address is: 
Karavan Clothing
Maria Katsoni
Apollonos 3-5
10557
Syntagma, Athens
Greece
+30 2103228906
Size Chart
Please see the chart below for a quick guide to find the size that fits you best.

metric unit: centimetre

Bottoms 

How to measure: 

Chest: Measure around fullest part

Waist: Measure around natural waistline

Hips: Measure 20cm down from the natural waistline
Size Waist Hip
xSmall 64 90
Small 68
    		94
    Medium 72
      		 98
      Large 76
        		 102
        xLarge 80 106


        Tops

        How To Measure:

        The length of T-shirts & Tops varies according to style. Please check "description" on individual product pages for items specific length measurements.
        Size Chest
        xSmall 80
        Small 84
          Medium 88
            Large 92
              xLarge 96
              Small/Medium 84 to 88
                Medium/Large 88 to 92
                One Size fits 80 to 94



                Dresses

                How To Measure:

                The length of Dresses varies according to style. Please check "description" on individual product pages for items specific length measurements.
                Size Waist Chest
                xSmall 64 80
                Small 68
                  		84
                  Medium 72
                    		90
                    Large 76
                      		94
                      Small/Medium

                      68 to 72

                        		 84 to 90
                        Medium/Large 72 to 76 90 to 94
                        One Size fits 64 to 76 fits 80 to 94


                        Outwear - Blazer
                        How to measure
                        To choose the correct size for you, measure your body as follows:

                        Chest:                         Measure around fullest part

                         Size Chest Shoulders
                        small 84 41
                        medium 88 43
                        large 92 45
                        small/medium 84-88 40-44
                        medium/large 88-92 44-48

                        Swimwear 

                        How to measure
                        To choose the correct size for you, measure your body as follows:

                        Chest: Measure around fullest part

                        Waist: Measure around natural waistline

                        Hips: Measure 20cm down from the natural waistline


                        Bikini Cups
                        Size Chest Waist Hip
                        Small 80-84
                          		 65-70 86-91
                          Medium 85-89
                            		71-76 92-97
                            Large 90-94
                              		77-82 98-103

                              Bodysuits & Bikini Bustiers
                              Size Chest Waist Hip
                              Small 78-86
                                		65-70 86-91
                                Medium 87-95
                                  		71-76 92-97
                                  Large 96-104
                                    		77-82 98-103