Return and Refund Policy
Return, Exchange & Refund Policy
If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. Just fill in the return form you received with your parcel, giving us the info we need. Pay attention to the form description cells as you need to be super descriptive in each one. If you missed the form and need a new one just email us at firstname.lastname@example.org.
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
- 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
- Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete.
- Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at email@example.com or give us a call at +30 2103228906.
2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 20-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, as long as your original order receipt or packing slip.
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
For International Customers the delivery cost is fixed at 12.00€ if you use our prepaid DHL voucher and will be reducted from your refund.
Note that the order's shipping charge cannot be refunded.
return & refund department e-mail: firstname.lastname@example.org
Our address is:
Kolokotroni 34 str.
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
UPDATE (26/11/2020): FOR THE BLACK FRIDAY SALES OF NOVEMBER 2020, NO RETURNS ARE ACCEPTED.
Have fun & never stop exploring.
the first Karavan shop
We're glad to open the doors and welcome you to our first flagship store in Athens centre. The store reflects the Karavan mindset and aesthetics and is looking forward to welcome you to raise our connection to the next level.
Address: Skoufou 10str.
10557 Syntagma, Athens
tel: (+30) 210 3222213