Return and Refund Policy
Return, Exchange & Refund Policy
If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:
1. Justfill in the return form you received with your parcel, giving us the info we need. Pay attention to the form description cells as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.
As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:
- 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
- Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete.
- Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at sales@karavanclothing.com or give us a call at +30 2103228906.
2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 20-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.
3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.
Important Note: Please ensure that all the original tags are attached on the item and the item is clean, as long as your original order receipt or packing slip.
Delivery Cost
All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
For International Customers the delivery cost is fixed at 12.00€ if you use our prepaid DHL voucher and will be reducted from your refund.
Note that the order's shipping charge cannot be refunded.
return & refund department e-mail: sales@karavanclothing.com
Our address is:
Karavan Clothing
Maria Katsoni
Kolokotroni 34 str.
2nd Floor
10562
Athens
Greece
+30 2103228906
EXCEPTION NOTE:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.
UPDATE (26/11/2020): FOR THE BLACK FRIDAY SALES OF NOVEMBER 2020, NO RETURNS ARE ACCEPTED.
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