Return and Refund Policy



Return, Exchange & Refund Policy


If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:

1. Just fill in the return form you received with your parcel, giving us the info we'll need. Please, pay attention to the form description as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.

As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:

  • 100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
  • Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete (Your IBAN is needed in that case). 
  • Exchange with another design. Just choose any other available design from our collections and proceed to the exchange. In order to avoid any sold out upon the return arrival we suggest you contact us so to reserve your new pick. In that case just email us at  sales@karavanclothing.com or give us a call at +30 2103228906.

2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 23-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.


3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there. 

Important Note: Please ensure that all the original tags are attached on the item and the item is clean, including your original order receipt or packing slip.

BLACK FRIDAY POLICY UPDATE 25/11
For the black Friday Sale the return options are: Full Refund or Store Credit.
No size or item exchanges will be accepted. 

Delivery Cost

All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return delivery cost moves from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll deduct the fee from your returning amount).
For International Customers the delivery cost is fixed at 12.00€ if you use our prepaid DHL voucher and will be deducted from your refund.

Note that the order's shipping charge cannot be refunded.

return & refund department e-mail:  sales@karavanclothing.com

Our address is: 
Karavan Clothing
Vlachava 7
10551
Athens
Greece
+30 2103228906
 
EXCEPTION NOTE:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.


Have fun & never stop exploring.
Stockist (EΝ)

Attica:

Agios Stefanos:Πολυάνθη- Gr.Lampraki 2, 2108142229
Aigaleo:Paradise city- Al.Papanastasiou 23, 2105913099
Ampelokipi:I'm store- Larisis 6, 2106910128
Athens:Anthologia Humana-Ch. Trikoupi 7Α, 2103304763
Vrilissia:Bon Chic- L.Pentelis 104, 2108105450
Glyfada:Dash- Kyprou 72, 2108949119
Galatsi:57 Fashion Bar- Syrou 13-15, 2114019339
Ilioupoli:Elize- L.Eirinis 19, 2109961953
Kifissia:Ι'm store- Papadiamanti 1, 2108012234
Kolonaki:Punchi Pupunchi- Voukourestiou 52, 2103388218
Korydallos:Su Casa- Athinas 45, 2155159632
Kypseli:People People- Fokionos Negri 21, 210 867 8913
Marousi:Nali- Dimitros 15, 2106121657
N.Ionia:Nali- L.Irakleiou 258, 2102757210N.Smyrni:Honey Fashion- March 25th 8, 210932 9970
Pagrati:So Cute- Chremonidou 5, 2107019658
Peristeri:Barbarossa- Aim.Veaki 6, 2105719066
Petroupoli:Showroom 84- March 25th 84,210 5065199
Piraeus:Boutique Matarena- Iroon Polytechneiou 60, 2104122358
Syntagma:Dna Stars I & II- Axarlian 2 (x-Lekka) & Voulis, 210 3310484
Chaidari:Shop-Shop- G.Papandreou 57, 2105325946
Chalandri:House 7 - Agias Paraskevis 35, 2130258896


Rest of Greece:

Alexandroupoli:Banella, Venizelou 68, 2551032831
Amaliada:Faidra Concept, Ermou 4, 2622028607
Arta:Fay's Boutique, Norman 11, 2681076266
Veroia:Nicol, Kamara Antoniou 3, 2331076336
Volos:Wardrobe, Ag.Nikolaou 24, 2421039865
Giannitsa:Έλξη, Kougioumtzidi 5, 2382083726
Grevena:Station, Th.Ziaka 6, 2462 501202
Drama:The Fashion Chaos, Amynta 49, 6945421932

 

Thessaloniki:Kate- Mitropoleos 64 & Lassani, 2310228326
Έpsilon boutique- L.Dimokratias 49, Oraiokastro, 2310 695578
Fedora fashion- Gr. Lampraki 20, 2310951353
Beyond- El.Venizelou 45, 2310242981
Matoo- El. Venizelou 15, Chalastra 231 079 4201

Ioannina:Τζούκας- 28th of October 10, 2651075703
Kavala:Lorez- Filellhnon 11, 2510224976
Kalamata:Μέταλλο- Georgouli & Aristomenous, 2721097732
Karditsa:Shelter- Smyrnis sidewalk 4, 2441020311
Katerini:Dorothy BoutiqueAgias Lavras 5, 2351077429
Komotini:Claire's Closet Retro Boutique, Gravias 7, 2531304939
Kozani:Room Kozani, Makedonomachon 4, 2461 026614
Larisa:Dominique Sewing Room- Papakyriazi 27Α, 2410535056
Livadeia:Vitrine- Mpoufidou 30, 2261080266
Naousa of Imathia:Dolls– G. Konstantinidi 7, 2332028268
Nafpaktos:Vittoria- Mpotsari Noti 45, 2634029749
Nafplio:Gazelle, Vasilissis Amalias 14, 2752022018
Xanthi:Eponymo by Daki-Bitsi, Smyrnis 2-4, 2541066669
Orestiada:Levanta boutique- Β.Κωνσταντίνου 83, 2552400621
Patra:La poupée- Kola Mall, 2613011909
Preveza:Ampali - Ethnikis Antistaseos 34
Pyrgos:Shortcuts- 28is Oktovriou 14, 2621 027090
Serres:Ekkentron- Komninon 9, 2321027631
Syvota:Seavota store, 2665 097530
Trikala:Va Bene- Karanasiou 6, 2431 074868
Chalkida:"Petrol" by Caroline- Ermou 1, 2221115159
Chalkidiki:"Ficurini Concept Shop", Afytos, 6946959112


Crete:

Ag.Nikolaos:Marmel, Sofokli Venizelou 8, 6947446989
Irakleio:0.38- Idomeneos 38, 28102 20061
Rethymno:Queen- Palaiologou 39, 2831 024468
Chania:Queen- Potie 37, 28210 28393


Greek Islands:

Aigina:ASAO - 2297 027280
Antiparos:Chryssalida - 2284061540
Zakynthos:Oneiropolis - Eleftheriou Venizelou 22, 2695024205
Ithaca:Emilie- Vathy, 2674033783
Corfu:Apartment- Palaiologou 75, 2661023310
Keffalonia:Tzanetatos 21- Lithostroto 21, 2671022448
Kythnos: Merichas,"Black Sheep", 2281033075
Lefkada:Froufrou Boutique- Ioannou Mela 36, 26450-24792
Lemnos:Lucky- P.Kyda 127, 2254023007
Milos:Aelia– Plaka
Naxos:Hora- Papavasileiou, 2285026076
Paros:La vie en rose- Naousa, 22840551911900- Paroikia
Rodos:The Art Room- Sofokli Venizelou 8, 2241402189
Samos:Artisti- Shopping center Luis Marc ( behind National Bank of Greece), 2273027588
Santorini:Speira, OiaAsh Fashion,Ypapantis 7,Fira, 2286025313
Spetses:Emon2298072857Syros:1900
Chios:F store- Aplotarias 8, 2271022308

WORLDWIDE
Australia:Sydney: GIRLS WITH GEMS, 5 Transvaal Avenue Double bay, 2028, +413488823
Cyprus:Larnaca:Pearls & Shells,Armenikis Ekklisias 2, +3524002171
Nicosia:Brouska boutique, Annis Komninis 33-35, +3522458066
Paralimni:Athenee Boutique, Ermou 1, +357 23 822534
Pafos:Brouska boutique- Pafou Chrysanthou 27-29, +3526952372
France:Corse:Poullin M- 5 rue Faggianelli, Bastia, +35768254939
Germany:Munich:Lemoni- Mediterranean Favourites (Katrin), Barer Str. 82, +49 172 8444988
Italy:Santa Margherita Ligure- Portofino:IVY, Via xxv Aprile n29, 00390185295963
Lucca:Giuliva, Via Fillungo 132, 55100, +39 3484280312

Poland:Łódź:Fashion Senseby Aleja Stylu, Pabianicka 245, 93-454, +48 668 779 210

Portugal:Lisbon:39a Concept store- Rua Alexandre Herculano 39A, +351216058302

Switzerland:Geneva:Wiish- Rue du Conseil-Général 18, +41796161818

United Arab Emirates:Dubai:Maison Clad(Coralie), La Serre - Vida Hotel, Downtown Dubai, +971 (0) 564883732

United States of America:
Los Angeles:The Factory, 176 N La Brea Ave, CA 90036, +1 310-559-6326
Miami:Bossa Concept, 1201 20th Street CU-#3 Miami Beach - Florida - USA, FL 33139
Philadelphia:LILA Fashion International,4339 Main Street, (267) 331-6995

Συνεργαζόμενα Καταστήματα

Αττική

ΆΓΙΟΣ ΣΤΕΦΑΝΟΣ: Πολυάνθη - Γρ. Λαμπράκη 2, 2108142229

ΑΙΓΑΛΕΩ: Paradise city - Αλ.Παπαναστασιου 23, 2105913099

ΑΜΠΕΛΟΚΗΠΟΙ: I'm store - Λαρίσης 6, 2106910128

ΑΘΗΝΑ: Anthologia Humana, Χαρ. Τρικούπη 7Α, 2103304763

ΒΡΙΛΗΣΣΙΑ: Bon Chic - Λ. Πεντέλης 104, 2108105450

ΓΛΥΦΑΔΑ: Dash - Κύπρου 72, 2108949119

ΓΑΛΑΤΣΙ: 57 Fashion Bar - Σύρου 13-15, 2114019339

ΗΛΙΟΥΠΟΛΗ: Elize - Λ. Ειρήνης 19, 2109961953

ΚΗΦΙΣΙΑ: I'm store - Παπαδιαμάντη 1 και Λ.Κηφισίας, 2108012234

KΟΛΩΝΑΚΙ: Aesthet - ΒΑΛΑΩΡΙΤΟΥ 15, 2109484700

ΚΟΡΥΔΑΛΛΟΣ: Su Casa - Αθηνάς 45, 2155159632

ΚΥΨΕΛΗ: People People - Φωκίωνος Νέγρη 21, 210 867 8913

ΜΑΡΟΥΣΙ: Nali -Δήμητρος 15, 2106121657

Ν. ΙΩΝΙΑ: Nali - Λ. Ηρακλείου 258, 2102757210

Ν. ΣΜΥΡΝΗ: Honey Fashion - 25ης Μαρτίου 8, 210932 9970

ΠΑΓΚΡΑΤΙ: So Cute - Χρεμωνίδου 5, 2107019658

ΠΕΙΡΑΙΑΣ: Boutique Ματαρένα - Ηρώων Πολυτεχνείου 60, 2104122358

ΠΕΡΙΣΤΕΡΙ: Barbarossa - Αιμ. Βεάκη 6, 2105719066

ΠΕΤΡΟΥΠΟΛΗ: Showroom 84 - 25ης Μαρτίου 84,

210 5065199

Π.ΦΑΛΗΡΟ: Sotia's Closet - Αγίου Αλεξάνδρου 16, 2109847451

ΣΥΝΤΑΓΜΑ: Dna Stars I & II - Α.Αξαρλιάν 2 (πρώην Λέκκα) & Βουλής, 210 3310484

ΧΑΪΔΑΡΙ: Shop-Shop - Γ.παπανδρέου 57, 2105325946

ΧΑΛΑΝΔΡΙ: House 7 - Αγίας Παρασκευής 35, 2130258896

Εκτός Αττικής

ΑΛΕΞΑΝΔΡΟΥΠΟΛΗ: Banella - Βενιζέλου 68, 2551032831

ΑΜΑΛΙΑΔΑ: Faidra Concept - Ερμού 4, 2622028607

ΑΡΤΑ: Fay's Boutique - Νόρμαν 11, 2681076266

ΒΕΡΟΙΑ: Nicol - Καμάρα Αντωνίου 3, 2331076336

ΒΟΛΟΣ: Wardrobe - Αγ. Νικολάου 24, 2421400752

ΓΙΑΝΝΙΤΣΑ: Έλξη - Κουγιουμτζίδη 5, 2382083726

ΓΙΑΛΟΒΑ: Twentyfour - Γιάλοβα Μεσσηνίας, 2723023744

ΓΡΕΒΕΝΑ: Station - Θ.Ζιάκα 6, 2462 501202

ΔΡΑΜΑ: The Fashion Chaos - Αμύντα 49, 6945421932

ΘΕΣΣΑΛΟΝΙΚΗ:

Kate - Μητροπόλεως 64 & Λασσάνη, 2310228326

Έψιλον boutique - Λ.Δημοκρατίας 49, Ωραιόκαστρο, 2310 695578

Fedora fashion - Γρ. Λαμπράκη 20, Τούμπα, 2310951353

Beyond - Βενιζέλου 45, 2310242981

Matoo - Ελευθέριου Βενιζέλου 15, Χαλάστρα, 2310794201

ΙΩΑΝΝΙΝΑ: Τζούκας (Νεφέλη) - 28ης Οκτωβρίου 10, 2651075703

ΚΑΒΑΛΑ: Lorez - Φιλελλήνων 11, 2510224976

ΚΑΛΑΜΑΤΑ: Μέταλλο - Γεωργούλη & Αριστομένους, 2721097732

KΑΡΔΑΜΥΛΗ: Stellar - 2721073105

ΚΑΡΔΙΤΣΑ: Shelter - πεζόδρομος Σμύρνης 4, 2441020311

ΚΑΤΕΡΙΝΗ: Dorothy Boutique - Αγίας Λαύρας 5, 2351077429

ΚΟΜΟΤΗΝΗ: Claire's Closet Retro Boutique - Γραβιάς 7, 2531304939

ΚΟΖΑΝΗ: Room Kozani - Μακεδονομάχων 4, 2461 026614

ΛΑΡΙΣΑ: Dominique Sewing Room - Παπακυριαζή 27Α, 2410535056

ΛΙΒΑΔΕΙΑ: Vitrine - Μπουφίδου 30, 2261080266

ΝΑΟΥΣΑ ΗΜΑΘΙΑΣ: Dolls - Γ. Κωνσταντινίδη 7, 2332028868

ΝΑΥΠΑΚΤΟΣ: Vittoria - Μπότσαρη Νότη 45, 2634029749

ΝΑΥΠΛΙΟ: Gazelle - Βασ.Αμαλιας 14, 2752022018

ΞΑΝΘΗ: Eponymo by Daki-Bitsi - Σμύρνης 2-4, 2541066669

ΠΑΤΡΑ: La poupée - Εμπορικό κέντρο Κόλλα, 2613011909

ΠΡΕΒΕΖΑ: Αμπαλί - Εθν.Αντιστασεως 34, 2682301278

ΠΥΡΓΟΣ: Shortcuts - 28ης Οκτωβρίου 14, 2621 027090

ΣΥΒΟΤΑ ΘΕΣΠΡΩΤΙΑΣ: Seavota store, 2665 097530

ΤΡΙΚΑΛΑ: Va Bene - Καρανασιου 6, 2431 074868

ΧΑΛΚΙΔΑ: "Petrol" by Caroline - Ερμού 1, 2221115159

ΚΡΗΤΗ

ΑΓ. ΝΙΚΟΛΑΟΣ: Marmel - Σοφ. Βενιζέλου 8, 6947446989

ΗΡΑΚΛΕΙΟ: 0.38 - Ιδομενεως 38, 28102 20061

ΡΕΘΥΜΝΟ: Tholos - ΑΡΚΑΔΙΟΥ 102, 2831400144

ΧΑΝΙΑ: Noelle - ΜΥΛΩΝΟΓΙΑΝΝΗ 26, 2821071193

Νησιά

ΑΙΓΙΝΑ: Koralli - ΑΙΑΚΟΥ 6 & ΗΠΕΙΡΩΤΗ, 2297028219

ΑΝΤΙΠΑΡΟΣ: Χρυσαλλίδα – 2284061540

ΒΟΡΕΙΑ ΕΥΒΟΙΑ: Bazaar beach concept store - Νέος Πύργος, 693 666 7828

ΖΑΚΥΝΘΟΣ: Ονειρόπολις - Ελ. Βενιζέλου 22, 2695024205

ΘΑΣΟΣ: Cheeky Paravan - Γαλλικής Αρχαιολογικής Σχολής 7, 6975767141

ΙΘΑΚΗ: Emilie - Βαθύ, 2674033783

IΚΑΡΙΑ: Pasaje - ΑΓΙΟΣ ΚΥΡΙΚΟΣ, 6977862733

ΚΕΡΚΥΡΑ: Apartment (Νίκος) - Παλαιολόγου 75, 2661023310,
La Pouppe - ΠΑΛΑΙΟΛΟΓΟΥ ΚΑΙ ΣΩΤΗΡΟΣ, 6958052868

KΕΦΑΛΛΟΝΙΑ: Fuel - ΣΙΤΕΜΠΟΡΩΝ 62, 2107108869

ΚΟΥΦΟΝΗΣΙΑ: Mylos - Κάτω Κουφονήσι, 2285 074403

KΩΣ: Nisi - ΑΠΕΛΛΟΥ 15, 2242048103

ΛΕΥΚΑΔΑ: Froufrou Boutique - Ιωάννου Μελά 36, 26450-24792

ΛΗΜΝΟΣ: Lucky - Π. Κυδα 127, 2254023007

ΜΗΛΟΣ: Aelia - Πλάκα Μήλου, 2287021258

ΝΑΞΟΣ: Hora - οδός Παπαβασιλείου, 2285026076

ΠΑΡΟΣ: La vie en rose - Νάουσα Πάρου, 2284055191

ΠΑΤΜΟΣ: Vittoria shop - ΧΩΡΑ ΠΑΤΜΟΥ, 2247034626

ΣΑΜΟΣ: Artisti - Shopping center Luis Marc ( behind National Bank of Greece), 2273027588

ΣΑΝΤΟΡΙΝΗ: Speira - Οία, 2286071397

ΣΚΟΠΕΛΟΣ: A Greek concept store - Γλώσσα Σκοπέλου, 2424033836

ΣΚΙΑΘΟΣ: Koukounari greek fashion - ΠΑΝΟΡΑ 6, 242730205

ΣΠΕΤΣΕΣ: Emon - 2298072857

ΤΗΝΟΣ: Blue - Tαξιαρχών & Αφεντούλη γωνια, 22830 26482

ΦΟΛΕΓΑΝΔΡΟΣ: Always Summer – Χώρα Φολεγάνδρου, 2286041103

ΧΙΟΣ: F Store - Απλωταριας 8, 2271022308

Australia

SYDNEY: Girls With Gems - 5 Transvaal Avenue Double bay, 2028, +413488823

Albania

TIRANA: Storm Boutique - Rr. Myslym Shyri, 1001, +355 69 733 2900

Belgium

KNOKKE: Les Jumelles - Zeedijk-Knokke 678, +32 470 91 15 14

Cyprus

LARNAKA: Pearls & Shells - Armenikis Ekklisias 2, +3524002171

NICOSIA: Brouska boutique - Annis Komninis 33-35, +3522458066

LIMASSOL: Athenee Boutique x Hanger - Agias Zonis 34, 3027, +357 99850927

PARALIMNI: Athenee Boutique - Ermou 1, +357 23 822534

PAFOS: Brouska boutique - Pafou Chrysanthou 27-29, +3526952372

Germany

MUNICH: Lemoni - Mediterranean Favourites - Barer Str. 82, +49 172 8444988

KOLBERMOOR: Scarlett Boutique - An der Alten Spinnerei 3, +49 80318875817

Italy

BARI: Macadam 120 - Via Nicola de Giosa, 49, +39 392 593 1371

BERGAMO: Flamingo - Piazza Pontida, 18/B, +39 035 060 3126

LUCCA: Giuliva - Via Fillungo 132, 55100,+39 0583 494417

Jersey Island

JERSEY: Elizabeth Howell - 3 Burrard St, St Helier, +44 1534 608888

Portugal

LISBON: 39a Concept store - Rua Alexandre Herculano 39A, +351216058302

Spain

SEVILLA: Cuqui Castellanos - Calle Rosario 8, +34 954 56 09 96

United Arab Emirates

DUBAI: Maison Clad - La Serre - Vida Hotel, Downtown Dubai, +971 (0) 564883732

United States of America

CHARLOTTE, NORTH CAROLINA: Selini

MIAMI: Pool Lab Show - 150 Worth Ave, Suite 130, Palm Beach

PHILADELPHIA: LILA Fashion International - 4339 Main Street, (267) 331-6995