Return and Refund Policy

Return, Exchange & Refund Policy

If your newly purchased item doesn't fit you or you didn't received the love feedback you hoped for, we give you the choice of return. For that reason, we tried to make the process the easiest way possible for you. The steps are simple and clear:

1. Just fill in the return form you received with your parcel, giving us the info we need. Pay attention to the form description cells as you need to be super descriptive in each one. If you missed the form and need a new one just email us at sales@karavanclothing.com.

As for your return, we offer you plenty of decisions for each occasion. More specifically your choices are:

100% store credit via personal discount code. You can apply that code on your next order from our e-shop and the amount will be automatically deducted.
Full amount refund. You may apply for a full refund of the money you spent on your order by the same method you used to pay. If it was Cash On Delivery method you'll receive the amount via bank transfer which takes approximately 2-3 days to complete.
Exchange with another piece. If you want to replace it with something else available, then you need to inform us in advance in order to keep your new item reserved for you. In that case just email us at sales@karavanclothing.com or give us a call at +30 2103228906.

2. Then pack it up by using the original received package (be eco hearted about it!) and return it in a 20-day space from your purchase date. You are free to use any postal service you prefer or you can contact us in order to schedule with DHL a pick-up for you.

3. As soon as we receive it we'll proceed to the fulfilment of your request. Once it's completed we’ll send you a confirmation mail to inform you about. Don’t forget to check your junk mail from time to time, as sometimes our emails have the tendency to land in there.

Important Note: Please ensure that all the original tags are attached on the item and the item is clean, as long as your original order receipt or packing slip.

Delivery Cost

All postage costs must be covered by the customer, unless the garment is faulty.
For Greece customers the return postage amount is from 3.00€ to 5.00€ if you use Geniki Taxydromiki service, which we cooperate (you'll have to send the package on our own charge and then we'll reduct the fee from your returning amount).

Note that the order's shipping charge cannot be refunded.

return & refund department e-mail: sales@karavanclothing.com

Our address is:
Karavan Clothing
Maria Katsoni
Kolokotroni 34 str.
2nd Floor
10562
Athens
Greece
+30 2103228906

EXCEPTION NOTE:
Some special Sales or Clearance offers may be labeled as non-refundable.
In that case you may not proceed on the above return instructions and be aware of your order's conditions when proceeding. We suggest to consult our Size Chart so to be guided enough on the best choice for you.

Have fun & travel.

Size	Waist	Hip
xSmall	64	90
Small	68	94
Medium	72	98
Large	76	102
xLarge	80	106

Size	Chest
xSmall	80
Small	84
Medium	88
Large	92
xLarge	96
Small/Medium	84 to 88
Medium/Large	88 to 92
One Size	fits 80 to 94

Size	Waist	Chest
xSmall	64	80
Small	68	84
Medium	72	90
Large	76	94
Small/Medium	68 to 72	84 to 90
Medium/Large	72 to 76	90 to 94
One Size	fits 64 to 76	fits 80 to 94

Size	Chest	Shoulders
small	84	41
medium	88	43
large	92	45
small/medium	84-88	40-44
medium/large	88-92	44-48

Size	Chest	Waist	Hip
Small	80-84	65-70	86-91
Medium	85-89	71-76	92-97
Large	90-94	77-82	98-103